Though every shirt we make is custom made just for you, we understand custom sizing can be a challenge. If your first shirt doesn't fit, we'll remake a new one for you from scratch - and we will donate the old one to charity. We might need to contact you via phone or email to make sure we get it right.
I do not think the sizing I received is correct, what can I do?
If our tailors made a mistake during the hand-cutting or hand-stitching, we're happy to remake your order. You don't even need to return the shirt. Simply please take a photo of the measurement we made incorrectly so we can double check we're on the same page.
The shirt fits but one of my shirt style details are missing, what can I do?
We are sorry we didn't get the finishing right the first time around. Attention to detail is generally something we pride ourselves on. If our pattern maker or tailors made a mistake during the hand-cutting or hand-stitching, we're happy to remake your order. You don't even need to return the shirt. Simply take a photo of the error we made so we can double check we're on the same page.
How long does my remake take?
As soon as the sizing or changes are confirmed, the order will restart and be expedited to arrive within the normal 3 week timeframe. We understanding waiting for a remake can be a tiresome experience. Remember we are making a brand new shirt from scratch, and 3 weeks is the quickest turnaround we can do to give you the highest quality product available.
How many remakes can I get?
If there is no mistake on our part, we offer a single free remake on your first order. Because all our shirts are hand-made for you and our returns go to charity, we can't do an unlimited exchange policy. We will do our best to help you get the right fit on your first order. We are always here to help if you're unsure or need suggestions.