|Where are your fabrics sourced?||We are proud to say we exclusively use Canclini fabrics sourced directly from Italy. We do not compromise on the quality of our shirts|
|How many Fabrics do you offer?||We offer more than 300 fabrics. Spend some time working with our Bespoke Shirt Wizard. If you can’t find the fabric you want, let us know. We will locate it almost certainly in our warehouse or elsewhere.|
|What kind of fabrics do you have on the site?||All the fabrics on our site are 100% cotton, and each fabric is marked with a thread count and a GSM weight (grams per square meter). Our Unique Selling Proposition is that, unlike many (if not all online tailors), we exclusively use award-winning Italian Canclini fabrics.|
|When are new shirts and fabrics going to be added to the site?||Typically we add new fabrics to our site every season. We carry shirts and fabrics until they sell-out, which can be anywhere from two weeks to four months. We notify our customers of new shirts and fabrics via an email newsletter.|
|What is the difference between “Bespoke” and “Ready To Wear”?||While some customers prefer to oversee the style details of the entire shirt, we understand sometimes our customers prefer to buy an already styled high quality shirt. Our Ready-to-Wear collection is carefully crafted by our tailors bearing in mind our bestselling fabrics and offer an even better value.|
|I’m having trouble navigating the site, what can I do?||Sorry you’re having issues with our site. First, we’d recommend clearing your cache and doing a refresh of the site. If that doesn’t work, please send us an email to firstname.lastname@example.org and we’ll be happy to help.|
|Do I need to create an account to order?||Yes. We need to capture your sizing details against the order. This way you will be able to easily re-order, update your saved sizes, or process a return if needed.|
|How do I change or cancel my order?||Our tailors begin stitching within 12 hours of placing your order. To make a change or to cancel an order before your shirt enters the stitching phase; please email us at email@example.com with your order amendment or cancellation request.|
|How much do the dress shirts typically cost?||Shirts start from £65 and go up to £95. Shirt costs vary based on the fabric. Generally the higher thread counts fabric and the finer the feel of the cloth, the more expensive the shirt. We do not charge extra for customizations. Extra costs are incurred if contrast is required, and for monogramming. Such extras are labelled in our Shirt Making Wizard and order review.|
|How much is shipping?||All shirts are shipped from our tailors in Spain. The postage to the UK is a flat rate of £9.90.
For accessory orders: Delivery to the UK is a flat rate of £3.95 for first class recorded delivery.
International shipping is a flat rate of £20
|Is there a minimum purchase?||There are no minimums; we recommend starting with one shirt to see how you like the fit.|
|What payment methods do you offer?||Currently we accept Visa and Mastercard, (credit and debit) as well as Paypal.|
|I am at the checkout but the site is not accepting my credit card, what can I do?||Please give email us on firstname.lastname@example.org and we'll be happy to help.|
|Where are your Shirts made?||All our shirts are handmade in Spain.|
|What shirt customisations do you offer?||We offer almost 100 different customisations that create 1000s of different bespoke-style combinations for any occasion. The best way to find out is to have to play around with our Bespoke Shirt Making wizard.|
|Do I need to visit a tailor before ordering online?||You do NOT need to visit a tailor before ordering. We offer a comprehensive array of methods to provide us with measures to better suit your needs. These are:
• Measure your body
• Measure an existing shirt
• Order or adapt a standard size
• Order or adapt a UK collar size
• Order or adapt an EU collar size
Once you have done this once the details are saved against your account and you will be able to reuse them with a single click.
|What sizes do I need to know before ordering?||Our goal is for you to experience full bespoke sizing without needing to visit a tailor. Simply tell us what size your best fitting shirt is, or follow our pictorial instructions in the sizing section of ordering.|
|I have measurements from a tailor, can I use those?||Yes. The measurements for which we ask are standard for the industry. They should match what we ask for on our Sizing Wizard. If you have any problems matching your tailor’s measurements with what we ask, please send us an email to email@example.com and we'll be happy to help.|
|The shirt has arrived, what are the care instructions?||Our fabrics are world class and they will last many years compared to a off-the-rack shirts. Here are some general tips that will extend the life of your shirt:
1. Turn the shirt inside out before placing the shirt in the washing machine.
2. All shirts can be machine washed. Please do so on cold to luke-warm setting, and preferably on gentle or delicate cycle. We recommend only having other dress shirts, or a light load, when washing your shirts. An excessively full load with other coarser materials can cause early shirt pilling.
3. Hang-dry your shirts. Button the top button whilst drying will help retain the shape. If you invest in thicker wooden hangers, it will help the shirt retain its shape better.
4. Hand press with a warm iron when it is slightly damp.
5. Every two months take a tooth brush loaded with detergent to gently scrub the collar to remove ring.
|Tough Stains or Irksome Creases?||Not to worry. Our parthners and dry cleaning experts ZipJet will be able to help. Having dry cleaned in excess of 250,000 shirts since their 2014 launch, ZipJet are suitably seasoned in their field. Place an order with ZipJet using our partner code, SANTAZIP, and enjoy a free £15 trial to have your shirt professionally cleaned.|